CyberSource Resource Center

RESOURCES


WHITE PAPERS & REPORTS
	eCommerce Fraud Best Practices Information Kit [ZIP] Get critical best practices consulting advice and solutions information. Includes our highly requested best practices white paper "Managing eCommerce Payment Fraud, a best practices framework for business managers"; 2008 Online Fraud Report; Payer Authentication Fact Sheet (Verified by Visa, MasterCard SecureCode); CyberSource risk management services overview.
	Best Practices White Paper: Managing eCommerce Payment Fraud [PDF] Provides a best practices framework for business managers to enhance risk management and optimize profits. Learn how to calculate your profit optimization point (optimum risk threshold), why the most profitable businesses don't focus on chargebacks, and more. Authored by fraud consultants and industry researchers.
	2008 Fraud Report [PDF] Annual survey addressing the detection, prevention and management of online fraud. Survey focus areas are online fraud's impact on business, merchant efforts to manage fraud and plans to combat online fraud in the future
	Insider's Guide [PDF] CyberSource's published report details 30 ePayment management tactics leading online merchants are using to improve business results. Discover proven tactics that can help you cut costs, increase sales conversion and improve operating efficiency.
	Fraud Benchmarks and Best Practices: Digital Merchants [PDF] Learn about fraud-fighting techniques that merchants which digitally distribute their goods and services use, along with key fraud metrics.
	Subscription Payments Fact Sheet [PDF] This one page fact sheet outlines the 5 essential facts online merchant need to know in order to properly manage subscription payments.
	A Practical Guide to Global ePayments [PDF] Get insights to make global payment implementation and management easier, safer and more secure. Whether you're transacting global payments or just embarking on international acceptance, this white paper has over 18 pages of statistics, analysis and charts to help you reach over 190 countries.
	Optimizing Airline Profits: Payment strategies for airlines [PDF] Learn how airlines are lowering distribution costs, adding new payment types, and streamlining payment operations.
	Managing Online Tax Calculation in 2005 [PDF] Addresses the complex challenge of managing online tax calculation and the impact on business operations. Special insight into emerging international and U.S. online tax laws.
	Reducing the Cost and Pain of PCI Compliance [PDF] E-payment expert Dave Glaser reveals new, best practices approaches to streamline payment security (PCI compliance) and management. Provides practical insight based on work with Internet 500 and Fortune 1000 companies. See how to make PCI compliance easier and faster. Get a blueprint for centralizing payment management.
	2008 ePayment Management Guide [PDF] This white paper provides a framework for managing electronic payment operations in 2008 to optimize business results. Get expert insights on key epayment initiatives and innovative approaches adopted by leading online merchants. See how your key processes compare to industry benchmarks, and get valuable information for adding new payment types (alternative & global), optimizing fraud management operations, managing payment security and system centralization.
	Merchant Information Kit: Verified by Visa & MasterCard Secure Code Complete information kit includes Analyst Report, Usability Study, and Merchant Fact Sheet. Reviews improvements in implementation approaches, authentication conversion statistics and financial benefits. Helps you assess viability for your business.
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ARCHIVED WEBINARS
	Best Practice Solutions for Online Fraud Management [presentation & audio] Listen to our fraud management experts Paul Brock, Cory Siddens and Doug Schwegman to discover cost effective ways to increase screening accuracy and scale fraud management operations more efficiently.
	Payment Security Best Practices: Insight for IT, Security, Marketing and Legal Executives [presentation & audio] Payment security (PCI) experts provide insight and case studies to help you protect your brand, streamline compliance and bolster consumer confidence.
	eCommerce Fraud Management Best Practices in 2007 [presentation & audio] Stop Managing Fraud, Start Managing Your Business
	Fraud Management Benchmarks, Practices, Solutions [presentation & audio] The industry's most respected online fraud study analyzes benchmark data and best practices including detailed metrics on fraud rates, chargebacks, credits and manual review.
	BenchMarking Your Payment Operations [presentation & audio] Hear approaches to optimize payment results, measure payment performance and demonstrate prudent management of the function. See why companies are adopting the concept of "Effective Rate".
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PRODUCTS & SOLUTIONS
	CyberSource Advanced [PDF]
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By Product Area Payment Services (Common, Global, Regional, Emerging)
	Global Payment Services [PDF]
	CyberSource American Express Service [PDF]
	Pin-less Debit [PDF]
	Electronic Check Datasheet [PDF]
	China Payment Service Datasheet [PDF]
	TeleCheck Datasheet [PDF]
	Recurring Billing Datasheet [PDF]
	Bill Me Later Datasheet [PDF]
	Bill Me Later SmartConnect [PDF]
	E4X [PDF]
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Risk & Compliance Services
	CyberSource Risk Management Solutions [PDF]
	Payer Authentication [PDF]
	Delivery Address Verification [PDF]
	Tax Calculation [PDF]
	Export Compliance [PDF]
	Fast Track Payment Security Review [PDF]
	PCI Compliance Service [PDF]
	PCI Scanning Service [PDF]
	Payment Data Management: Storage/Hosted Acceptance [PDF]
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Reporting & Management
	Electronic Payment Reconciliation [PDF]
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Integrations & Gateways
	CyberSource Connect Technical Overview [PDF]
	Payment Manager [PDF]
	Cisco Integration [PDF]
	Microsoft Integration [PDF]
	PeopleSoft Integration [PDF]
	SAP Integration [PDF]
	Siebel Integration [PDF]
	Oracle Integration [PDF]
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Professional Services, Support & Satisfaction
	CyberSource Professional Services [PDF]
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By Industry
	Airlines [PDF]
	Retail/Brand Direct [PDF]
	Media, Entertainment, Telecom [PDF]